Delivery + Returns
UK SHIPPING
- Free Standard Shipping (2-4 days) for orders over £40
- £1.99 Standard Shipping (2-3 days) for orders under £40
- Express shipping available, see prices at checkout.
*Please contact us if your order is urgent and requires next-day delivery.
*Please note that orders are dispatched within 24-48 hours and courier collections take place on weekdays.
- Friday December 20th - Standard Shipping
- Saturday December 21st - Express Shipping
- Monday December 23rd - Special Delivery Guaranteed
Holiday Return Policy - see in Return Policy section below...
EU + REST OF EUROPE
- Free Standard Shipping (2-7 days) on orders over £150
- £10.00 Standard Shipping (2-7 days) for orders under £150
Please note that our orders do ship from the UK which means that local import taxes and duties may be required for your order upon arrival in your country.
We are unable to refund postage charges on orders that are refused due to customs charges and are returned to us. If the item(s) are in sellable condition when they arrive back to us, we will refund the value of your order less any and all shipping and customs fees incurred by us.
REST OF WORLD
- Free Standard Shipping (4-10 working days) for orders over £250
- £20 Standard Shipping (4-10 working days) for orders under £250
Please note that our orders do ship from the UK which means that local import taxes and duties may be required for your order upon arrival in your country.
We are unable to refund postage charges on orders that are refused due to customs charges and are returned to us. If the item(s) are in sellable condition when they arrive back to us, we will refund the value of your order less any and all shipping and customs fees incurred by us.
UK RETURNS POLICY
- regular priced items are eligible for refund, exchange or store credit
- sales items are eligible for exchange or store credit
- hygienic items are final sale (underwear, socks, hosiery, oral care, intimate toys)
If you've changed your mind about your purchase please contact our support team within 7 days of receiving your order to get your return started.
Once we've provided you with a return shipping label you will have 7 days to post the return parcel back to us, if you need a bit more time you must let us know.
We do request that items must be returned to us unused with the original packaging intact. Once your return is received back to us we will be happy to offer you an exchange, credit or refund for your order.
Please understand that we will not be able to issue a refund for items that are returned to us used, damaged, or in unsaleable condition.
Please allow us 2-3 business days after receiving your order to process the return.
HOLIDAY RETURN POLICY
For gifts purchased between November 18th and December 23rd, we will offer and extension beyond our standard Returns Policy for exchange or store credit until January 12th.
INTERNATIONAL RETURNS POLICY
As we are an indie small business we are not able to offer as much as we wish we could for international returns.
You are welcome to return your purchase to us, however, we will only be able to issue a refund for your item(s) less any shipping and customs costs incurred by us. You can ship your return back to us at your own cost or contact us for a pre-paid shipping label.
If you would like to proceed with a return please contact our support team within 14 days of receiving your order.
Please understand that we will not be able to issue a refund for items that are returned to us used, damaged, or in unsaleable condition.
Please allow us 2-3 business days after receiving your order to inspect the item(s). Exchanges and credits will be applied immediately whereas refunds can take 7-14 days to be processed.